REFUND AND RETURNS POLICY

At Prime Pour Liquors, we strive to ensure your complete satisfaction with every purchase. We understand that situations may arise where a return or exchange is necessary, and we aim to make this process as straightforward and convenient as possible for our customers.

Eligibility for Returns and Refunds

• You may return any product within 31 days of the received date for a full refund or exchange.
• Products must be in their original condition and packaging to be eligible for a return. Opened or used products may not qualify for a refund or exchange.

Easy Returns Process

1. Initiate a Return: Contact our customer service team at [email protected] or call us at +1 (214) 619-7391 to initiate a return. Please provide your order number and reason for the return.
2. Receive Return Instructions: Our team will provide detailed instructions, including a prepaid return shipping label.
3. Pack and Ship: Carefully pack the product in its original packaging and include the return authorization slip provided by our customer service team. Attach the prepaid return shipping label to the package and drop it off at your nearest shipping location.

Refund Process

• Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria.
• If approved, your refund will be processed to the original payment method within 5-7 business days.
• You will receive an email notification once your refund has been processed. Please allow additional time for the refund to appear in your account, depending on your bank or credit card issuer.

Exchanges

• If you wish to exchange a product for a different item, please contact our customer service team to arrange the exchange.
• We will provide instructions for returning the original product and will send out the replacement once we receive and process your return.

Free Return Shipping

• Prime Pour Liquors covers the cost of return shipping to make returns hassle-free and cost-effective for our customers.

Contact Us

If you have any questions or need assistance with your return or refund, our friendly customer service team is here to help. Please contact us at:

Prime Pour Liquors
7400 San Pedro Ave Space #: 178,
San Antonio, TX 78216, United States
Email: [email protected]
Phone: +1 (214) 619-7391

Thank you for choosing Prime Pour Liquors. We value your business and are committed to providing you with an exceptional shopping experience.